Good news, my S10 has resurrected from the dead! After leaving the dead S10 with the local Lenovo service centre for 3 days, I called them and was told that it was ready for collection.
I went to the service centre and the S10 was given back to me. I asked the service guy if it was the hard disk or the motherboard that was faulty and he told me that it was the LCD connecting cable that was faulty which was rather unusual. It was a good thing that it was not the hard disk or I would have to reinstall all the programmes for my wife again. From the job sheet, the S10 was actually repaired the next day itself so it was a quick job. In fact the guy there told me that they called my number but there was no answer. I could only think that it was because I had scribbled my contact number so they must have called a wrong number so I'll give them the benefit of the doubt.
And since the S10 is still within the one year warranty period, there was no charge. In fact, they did not even ask me about the warranty so I presumed they checked their online records as I did my registration online.
The verdict on the service? Pretty good. Just hope I don't have to visit the service centre again!
Ronald Kwok
http://ronaldkwok.atomicblog.hop.clickbank.net
Well, it finally happened. When my wife turned on the S10 last Saturday, the screen stayed black and only the red power LED came to life. I tried all the usual tricks to try revive the S10 - pressing and holding the power on button for more than 10 seconds; removed the battery, press the power on button 10 times and then held it on for 20 seconds and put back the battery - still the same. Repeated the process with just the AC power and still the S10 did not come on.
Finally opened the back cover and removed the additional RAM and unplug and plug the Hard Disk but to no avail - my S10 is really dead.
After reading similar cases in Forums, I always thought that it cannot happen to me but the reality is that it does happen and now my S10 is added to the statistics of netbook that failed. The only thing left to do is to take it back to the shop where I purchased the S10. But alas, the shop, WinChance in Low Yat Plaza is also dead as it has closed shop and I have no choice but to send it personally to the local Lenovo Service Centre in Petaling Jaya.
So I left the dead S10 there and the service guy said it will take two/three days or more depending on what is wrong. He suspected that it could be the Hard Disk or the motherboard that is kaput. Well, this is a chance to see how good (or bad) the Lenovo after sales service is. What is your experience?
Ronald Kwok
http://cbpirate.com/s/cbp/ronaldkwok
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